Return and Refund Policy

We accept returns in order to ensure that our customers are happy with their purchases from us. We want customers to thoroughly evaluate the goods and provide troubleshooting advice for speedy fixes.

Standard Return Time

Within 7 days of receiving the shipment, customers can apply for a refund through our website. The item returns should be unopened and undamaged. Item returns that do not comply with our policy will be rejected and returned to the order’s original address. [email protected] offers customized products and services based on the client’s request. It is recommended that the customer notify the company if the delivered products do not meet their criteria and specifications, or are damaged. Within 3 working days of receiving your order, email us at  [email protected]

DOA (Dead on Arrival) Policy

All claims for damaged, missing, or incorrect items must be notified to us within three working days after delivery. When you receive your things, please inspect them well. It is your responsibility to inspect the things within the specified time frame and notify us if there are any issues. We do not cover minor scratches and discoloration because they are considered natural wear and tear.

Costs of Return Shipping

There is no way to get your money back. However, if the mistake in the product is shown to be on the company’s side, we will provide a free reprint of the order. Custom Boxes’ management staff is in charge of determining the defect. The customer must return the entire order within 7 working days at their own expense, along with any necessary documentation or product flaws, as well as digital images, so that the order can be reprinted accurately. If the error is on the client’s end and they still want a refund, they must return the printed job; a chargeback will be issued after the company deducts the product’s setup and shipping costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need Help?

Contact us at  [email protected] for questions related to refunds and returns.